Shipping policy

Shipping Policy

Last Updated: June 3, 2026

This Shipping Policy explains how orders placed through Melody Magnet are processed, fulfilled, shipped, tracked, and delivered.

By placing an order with Melody Magnet, you agree to this Shipping Policy.

⚠️ IMPORTANT SHIPPING INFORMATION – PLEASE READ BEFORE ORDERING

Processing Time and Shipping Time Are Separate

Processing and fulfillment time are separate from shipping and carrier transit time.

Most standard orders require approximately 3–5 business days for processing and fulfillment before shipment.

Most custom or personalized orders require approximately 7 business days for processing and fulfillment after all required images, files, customization details, approvals, or customer submissions have been received.

Business days do not include weekends or holidays.

Processing times may vary due to product availability, customization requirements, supplier timing, order volume, holidays, operational delays, carrier acceptance delays, or other circumstances outside our control.

Processing time is not included in any shipping estimate displayed on our website.

Estimated Shipping Times Are Not Guaranteed

Once an order has been processed and fulfilled, most shipments are estimated to arrive within approximately 6–10 business days.

However, shipping estimates are not guaranteed delivery dates.

Shipping times may vary due to:

  • Carrier delays
  • Customs processing
  • Weather conditions
  • Holidays
  • High order volume
  • Logistics disruptions
  • Incorrect addresses
  • International shipping delays
  • Other circumstances outside our control

Any shipping estimates shown on our website, product pages, advertisements, checkout pages, emails, order confirmations, or customer communications are estimates only and should never be interpreted as guaranteed delivery dates.

Tracking Updates May Be Delayed

Tracking information may take several days to update after a package has been processed or accepted by the carrier.

It is normal for tracking information to temporarily show little or no movement before entering active transit.

Melody Magnet is not responsible for:

  • Delayed tracking updates
  • Missing carrier scans
  • Tracking system errors
  • Carrier tracking delays
  • Tracking information that does not update in real time

High Order Volume Notice

During periods of high demand, viral social media exposure, product launches, supplier delays, holidays, seasonal demand, fulfillment surges, or operational disruptions, orders may take longer than estimated to process, fulfill, or deliver.

By placing an order, you acknowledge and agree that all delivery estimates are provided for informational purposes only and are not guaranteed arrival dates.

1. Order Processing

Orders are typically processed and fulfilled as quickly as possible after payment is confirmed.

Most standard orders require approximately 3–5 business days for processing and fulfillment before shipment.

Most custom or personalized orders require approximately 7 business days for processing and fulfillment after all required customization information has been received.

Processing times may vary depending on:

  • Product availability
  • Customization requirements
  • Supplier timing
  • Order volume
  • Holidays
  • Carrier disruptions
  • Other circumstances outside our control

Business days do not include weekends or holidays.

Processing times are separate from shipping times.

2. Estimated Shipping Time

After fulfillment, most shipments are estimated to arrive within approximately 6–10 business days.

However, this estimate is not guaranteed.

Due to high order volume, fulfillment demand, supplier processing, carrier delays, customs processing, weather conditions, holidays, incorrect addresses, logistics disruptions, or other circumstances outside our control, some orders may take longer.

By placing an order, you understand and accept that all delivery windows displayed by Melody Magnet are estimates only and should not be interpreted as guaranteed arrival dates.

3. Tracking Information

When tracking is available, a tracking number may be sent by email after the order ships.

Tracking updates may take several days to appear after the carrier receives the package.

Carrier scans, tracking updates, transit events, and delivery confirmations may be delayed, incomplete, or temporarily unavailable.

We are not responsible for carrier tracking delays, missing scans, tracking errors, or tracking systems that do not update in real time.

4. Shipping Address Accuracy

Customers are responsible for entering complete and accurate shipping information at checkout.

This includes:

  • Full legal name
  • Correct street address
  • Apartment, unit, or buzzer number
  • City
  • Province/state
  • Postal/ZIP code
  • Country
  • Phone number or email when needed for delivery

We are not responsible for orders that are delayed, lost, returned, or delivered incorrectly because the customer provided incorrect or incomplete shipping information.

5. Failed Deliveries and Returned Packages

If a package is returned to sender because of an incorrect address, failed delivery attempt, refusal, unpaid customs fees, or failure to pick up the package, the customer may be responsible for reshipping costs.

Refunds are not guaranteed for returned packages caused by customer error, refusal, or failure to accept delivery.

6. Lost, Stolen, or Delivered Packages

If tracking shows that an order was delivered, we are not responsible for theft, loss, misplacement, or damage after delivery.

Customers should check with household members, neighbours, building staff, mailrooms, front desks, local post offices, and the shipping carrier before contacting us.

We may assist with carrier claims where possible, but we do not guarantee refunds or replacements for packages marked delivered.

7. Customs, Duties, Taxes, and Import Fees

International orders may be subject to customs fees, import duties, taxes, brokerage fees, or other charges.

These charges are the customer's responsibility and are not included in the product price unless clearly stated at checkout.

We are not responsible for delays, seizures, refusals, or extra costs caused by customs authorities or import rules in your country.

8. Shipping Restrictions

We reserve the right to refuse or cancel orders to locations where shipping is unavailable, restricted, unsafe, unlawful, or commercially unreasonable.

If we cannot ship to your location after an order is placed, we may cancel the order and issue a refund where required.

9. High Order Volume Notice

During periods of high order volume, product launches, supplier demand, fulfillment delays, viral social media exposure, seasonal demand, or operational disruptions, orders may take longer to process and deliver.

Estimated shipping times shown on our website, advertisements, checkout page, product pages, emails, order confirmations, or customer communications are estimates only and should not be treated as guaranteed arrival dates.

10. Contact About Shipping

For shipping questions, customers should contact Melody Magnet Staff through the customer support contact method listed on our store.

Please include:

  • Your order number
  • Full name
  • Email address used at checkout

to help us assist you more efficiently.